The Service Design handbook

The handbook goes above and beyond the hard facts and takes into account the ecosystem in which these services are built — the organisation. Design thinking, in other words creative problem solving through empathy and experimentation, requires a supportive organisational structure, agile leadership and a culture that encourages entrepreneurship and initiative.

You can download the book at books.bbhstockholm.se/servicedesign

We hope you enjoy reading the book as much as we enjoyed making it!